The mission of Student Financial Services is to keep student success central while providing the highest level of service and equal opportunity in the awarding of funds at all campuses.
Student Financial Aid Counselors
Student Financial Services Counselors have primary responsibility for working with students and their families to help them understand financial processes from beginning to end; from applying for aid to preparing and revising students' financial aid awards to offering suggestions for how students and families can cover the student's educational expenses. While students frequently develop relationships with a particular Counselor, Student Financial Services has learned that students and their families often receive quicker service by visiting the office and seeing a counselor on a walk-in basis, sending an email question to our office address or calling our main number. Although all of the Counselors assist students with financial matters, some areas of specific counselor responsibility include:
Student Account Representatives
- Student Employment: a coordinator id responsible for part-time student employment programs both on and off campus.
- Financial aid awards for students who receive special benefits.
- Liaison who coordinates outreach on and off campus.
Student Account Representatives are responsible for posting payments to students' accounts and processing refunds due to students because of financial aid or overpayments on accounts. They also handle invoicing for third party sponsors, processing requests for payment plans and questions about billing and late fees.
Account Resolution Specialists
Account Resolution Specialists are responsible for contacting former students who have outstanding debts to TSTA. Whenever possible, they establish special payment agreements to resolve past due debts and are responsible for referring accounts with unresolved delinquent balance.
TSTA accepts cash, check and credit/debit card payments. A transaction fee will be assessed for all credit card payments. The Academy accepts MasterCard, American Express, Discover, or Diner’s Club.
If your personal circumstances change due to change in income, unemployment, business loss, or other extenuating circumstances, please contact Student Financial Services to speak with a counselor.